All shipping is placed through Australia Post. As soon as your order is shipped you will receive a shipping confirmation with a tracking number via email or text to your provided mobile number.

Your order will be dispathced within 24 hours of placing your oders. Within Australia, delivery should happen within a week. For most countries overseas, the average time for delivery is about 15 days. But some destinations take much longer—sometimes more than 25 days.

if you would like to cancell your order, please send an email to hello@alkemyuniverse.com

The shipping address can only be changed prior to the order being shipped. Please contact us at hello@alkemyuniverse.com

We accepts all major credit cards i ncluding AMEX, as well as PayPal, Apply Pay, Shoppay and Afterpay.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.

If you are confident that nothing is wrong with your bank service, or if you receive another error message, please contact us at hello@alkemyuniverse.com

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

You may return your product hassle free within 30 days after having received the order to be eligible for a refund. Exchanges are not accepted, please return you product and place a new order.

To return a product, please contact us at hello@alkemyuniverse.com